Terms of Sale

RETURNS AND REFUNDS POLICY

L’EAU SWISS wants you to be completely satisfied with the Products you have ordered, and our Online Client Services Team will be happy to assist you for eligible returns. If you have any problems with the Products you have ordered, please contact our Online Client Services Team at info@leauswiss.com. Details of your legal right to cancel your Order with us, and an explanation of how to do this, are set out below and provided in the Order Acceptance that we send to you.

Only products purchased on Leauswiss.com may be returned.

You may return Products to us and receive a full refund of the price paid for the Products provided that you return the Products to us within 30 days of the Products being delivered to you. Please note that all promotional products, including free samples and gifts with purchases, must be returned. All returned Products must be returned unopened and in the same condition in which they were delivered. 

If you want to return Products to us, please to tell us by contacting our Online Client Services Team at info@leauswiss.com. We will send you an email to confirm that we have received your return request. You may wish to keep a copy of this (and any emails you send to us) for your own records.

You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which we receive the returned Products. We will refund you on the credit card or debit card that you used to pay.

Unless the Products are faulty, you will be responsible for the cost of returning the Products to us. We’re sorry but return shipping fees are not refundable. You are responsible for taking reasonable care of the Products until they are returned to us. We recommend that you return them to us using a recorded delivery service and that you keep proof of postage. We will be unable to provide you with a full refund if the Products are not returned to us or if they are damaged when they arrive.

If you have questions about returns or exchanges, please contact us by phone at 514-331-5557 Toll Free 1 866 328 7947 or via email at info@leauswiss.com.